Delete your account¶

You can delete your Verda account yourself from Account settings in the console. Deletion starts as soon as you open the confirmation link we email you, and it can't be undone.

If you sign in only with single sign-on (SSO) and don't have a Verda password, you can't delete your account from the console yet. Email [email protected] from your account email and we'll delete it for you.

Before you start¶

You can only delete your account once the projects you own are empty. Delete the following from each of them:

• Instances and clusters. Shutting them down isn't enough. See Shutdown and Delete.
• Volumes, including those under Deleted volumes. See Deleting storage.
• Serverless containers and batch jobs
• Container registry images
• Object storage buckets

To keep a project, contact Support to transfer its ownership first.

Delete your account in the console¶

1. In the console, go to Account settings > Account.
2. Under Delete account, click Delete account.

3. Read what will be deleted, then type your account email to confirm and continue.

   If any of your projects still have resources, an alert appears and you can't continue yet. Remove the resources listed in Before you start; the alert clears once they're gone.

4. Enter your Verda password.

5. Check your inbox. We send a confirmation link to your account email.
6. Open the link in the same browser you used to request deletion, within 24 hours.

Opening the link is your final confirmation: deletion starts straight away, you're signed out, and you'll see an Account deleted page. You can't cancel a deletion once it has started.

If you change your mind before opening the link, ignore the email. Your account stays exactly as it is.

About the confirmation link¶

The link only works when all of the following are true:

• You open it within 24 hours of your request.
• You open it in the browser where you requested deletion, while signed in to the same account.
• It's the most recent link you requested. Requesting a new link cancels any earlier ones.
• You haven't changed your password or account email since you requested it.

If the link doesn't work, start again from Account settings > Account. You can request a new link once a minute, up to five times an hour.

Your remaining balance¶

Any remaining balance is refunded automatically to the card you paid with. Refunds can take up to 10 business days to appear, depending on your bank.

If the refund can't be issued automatically, deletion stops and our Support team is notified to resolve it with you. This can happen when:

• your balance is negative
• you have balances in more than one currency
• your balance wasn't paid by card, for example by bank transfer

After deletion¶

• You can no longer sign in. To use Verda again, create a new account.
• We email your account address when deletion is complete.
• We keep only limited information where we need it for tax, security or legal purposes, and for no longer than required. See our privacy policy.